1. Information We Collect

We collect various types of information for different purposes to provide and improve our Services to you.

1.1. Personal Data

Personal Data refers to information that can be used to identify you directly or indirectly. We may collect the following types of Personal Data:

• Contact Data:

• • Name
  • Email address
  • Phone number (optional)
  • Mailing address (for billing or physical product delivery, if applicable)
  • Social media handles (if you choose to connect or interact with us through these platforms)

• Financial Data:

• • Payment card details (processed securely by third-party payment processors; we do not store full card numbers)
  • Billing address

• Account Data:

• • Username and password (encrypted)
  • Course enrollment and completion history
  • Purchase history
  • Communication preferences

• Instructor Data (for individuals offering courses on our platform):

• • Full legal name
  • Professional email address
  • Biography/profile information
  • Professional qualifications and experience
  • Payment information for payouts (e.g., bank account details, PayPal email)
  • Content created for courses (e.g., videos, text, assignments)
  • Performance data (e.g., course sales, student ratings, engagement metrics)

1.2. Usage Data

We may also collect information about how the Services are accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

 

1.3. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Services.

Examples of Cookies we use:

• • Session Cookies: We use Session Cookies to operate our Services.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

 

2. How We Use Your Information

We use the collected data for various purposes, including:

• To provide and maintain our Services
• To process your course purchases and enrollments
• To manage your account and provide customer support
• To notify you about changes to our Services
• To allow you to participate in interactive features of our Services when you choose to do so
• To provide and facilitate the delivery of courses and content by instructors
• To monitor the usage of our Services
• To detect, prevent, and address technical issues
• To personalize your experience and recommend relevant courses
• To send you marketing and promotional communications (you can opt-out at any time)
• To analyze and improve our Services, including course content and platform functionality
• To comply with legal obligations and enforce our terms and conditions

 

3. Data Distribution and Disclosure

We may share your information in the following situations:

3.1. With Instructors

If you enroll in a course, certain information, such as your name, email address, and course progress, may be shared with the instructor(s) of that course to facilitate teaching, communication, and support. Instructors are contractually obligated to use this data solely for educational purposes related to the course and in accordance with our privacy standards.

3.2. With Service Providers

We may employ third-party companies and individuals to facilitate our Services (“Service Providers”), to provide the Services on our behalf, to perform Services-related services, or to assist us in analyzing how our Services are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:

• • Payment processors (e.g., Stripe, PayPal)
  • Cloud hosting providers (e.g., AWS, Google Cloud)
  • Email marketing services
  • Analytics providers (e.g., Google Analytics)
  • Customer support platforms

3.3. For Business Transfers

If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

3.4. For Legal Requirements

We may disclose your Personal Data in good faith belief that such action is necessary to:

• • Comply with a legal obligation
  • Protect and defend the rights or property of [Your Website Name]
  • Prevent or investigate possible wrongdoing in connection with the Services
  • Protect the personal safety of users of the Services or the public
  • Protect against legal liability

3.5. With Your Consent

We may disclose your personal information for any other purpose with your consent.

 

4. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement various security measures, including encryption, firewalls, and access controls, to protect your data.

 

5. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer periods.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access – You have the right to request copies of your Personal Data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your Personal Data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your Personal Data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent – You also have the right to withdraw your consent at any time where [Your Website Name] relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [Your Contact Email Address].

7. Links to Other Sites

Our Services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our Services are not intended for anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Services, prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: admin@academy.arcanalabs.ai

By visiting this page on our website: https://academy.arcanalabs.ai